Refund policy
We offer a 90-day return policy — you have 90 days from the date you received your item to request a return.
To be eligible, your item must be unused, in its original condition, and in its original packaging. You'll also need your receipt or proof of purchase. Opening the box to inspect your faucet is completely fine — "unused" means the faucet has not been installed or connected to water.
To start a return, sign in to your account with the email you used for your order. We'll send you a one-time code, so no password is needed. Open your order and select Return items. Need help, or is your order outside the return window? Contact us.
Items sent back without first requesting a return will not be accepted.
Prefer pictures? Our step-by-step guide shows every screen: How to return an item.
Restocking Fee
A 20% restocking fee applies to all returns and will be deducted from your refund.
The restocking fee is waived if:
- The item arrived damaged or defective
- We sent the wrong item
- The return is due to our error
- You are exchanging for a different item
Return Shipping
Each order includes one prepaid return shipping label, provided after your return is approved. Use the label we send you to ship your item back. Please ship your return within 10 days of receiving the label.
If you need to make more than one return from the same order, the first return is covered. Any additional returns from the same order require the customer to cover the shipping cost.
Damages & Defective Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, submit a report using our damaged item form — we'll evaluate the issue and make it right. The restocking fee does not apply in these cases.
Exchanges
We don't offer direct exchanges. To get a replacement, simply return your item and place a new order once the return is approved. The restocking fee is waived for exchanges.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the payment.
If more than 15 business days have passed since your return was approved, contact us.
Service Scope
Our return policy applies to orders shipped within the United States only.
Last updated: September 29, 2026