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Damaged Item

If your item arrives damaged, we will take care of the problem as soon as possible. Please be sure to save your box and all packing materials in case an inspection or pickup is needed.

On your confirmation email.
What arrived damaged *

Please include the damaged item, the box it arrived in, and the shipping label. Photos of the packaging are what let us file the claim with the carrier, so they really do matter. Up to 10 files, 10MB per photo, 300MB per video (about 2 minutes).
What is damaged, and was the box damaged too?