Returns & Exchanges

We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.

With 'No-Hassle Return' service, you get an extra 30 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It's easy and fast.

EXCEPTIONS

  • Returned items must be returned in the original packaging.
  • A restocking fee will be assessed and that will be taken out of your refund.
  • To be eligible for a refund, all physical products must be returned using the original return label. If in any case the return label is not accepted or a new return label will be used, you must inform us of any changes within the return timeline stated.

EASY

You could return items locally and easily: Get the return code or the return label, Go to the designated logistics company's service point to complete the return and wait for the local warehouse to receive your returned parcel.

FAST

Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement. Items will be processed at a local warehouse.

SERVICE SCOPE

Not all countries on SignatureFaucets.com include the No-Hassle Return service. At present, supported countries include the mainland territories of the United States.

RETURN SHIPMENT FEE

A restocking fee will be assessed and that will be taken out of your refund.

Note: You can only enjoy one-time local return for one order. If you initiate multiple return requests under an order, you can only enjoy the local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.

RETURN AN ITEM