We offer hassle‑free returns within 90 days of delivery. Read our full returns policy here.

We offer a dedicated returns portal where you can easily start a return. Click here to begin.

Please allow 7–10 business days for your return to be fully processed after it is received at our warehouse.

You can track the status of your return through our returns portal, and we will also keep you updated via email.

No. We provide a prepaid return shipping label, which must be used when sending your return back to us.

We provide a prepaid return shipping label for all approved returns; however, a restocking fee will be deducted from your refund unless the return is due to a damaged, defective, or incorrect item received. In such cases, please contact our customer support team within 7 days of delivery.

Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number. You can use that tracking number on our website or the carrier’s website to see the status of your delivery.

We start processing orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request if your order hasn't been shipped yet.

If there's any issue with your order—like a damaged item, a missing part, or if you received the wrong product—just reach out to our customer support within 7 days of delivery. We’ll be happy to resolve the issue as quickly as possible.

If you realize that the shipping address provided in your order is incorrect, please contact our customer support team as soon as possible. We can update the address if the order has not yet been shipped. Once an order has shipped, we are unable to make changes, and Signature Faucets is not responsible for packages delivered to an incorrect address provided at checkout.

If you don’t receive a confirmation email after placing your order, please first check your spam or junk folder. Next, verify that the email address entered during checkout was correct. If you still can’t locate the confirmation, contact our customer support team and we’ll be happy to confirm your order and resend the email if needed.

We currently ship to addresses within the United States. At this time, we do not offer international shipping. If international shipping becomes available in the future, updates will be posted on our website.

Once your payment is verified, orders are typically processed and shipped within 1–2 business days. Processing times may be extended during weekends, holidays, or peak sales periods. You will receive a shipping confirmation email once your order has been shipped.

Delivery typically takes 3–7 business days after your order has been shipped, depending on your location and the shipping method selected at checkout. Delivery times may be extended during weekends, holidays, or peak sales periods.

If the tracking information shows that your order was delivered but you did not receive it, please first check around your delivery location and confirm with neighbors or building management, as carriers may leave packages in secure or alternate locations. If you are still unable to locate your package, contact the shipping carrier directly for further details. You may also reach out to our customer support team for additional assistance.

If you ordered multiple items, they may be shipped separately depending on product availability, warehouse locations, or packaging requirements. This means you may receive your items in more than one package and at different times. If you believe an item is missing or have concerns about your shipment, please contact our customer support team for assistance.

We offer free shipping on all orders over $99 USD. Shipping costs for orders under $99 will be calculated and displayed at checkout.

We ship orders using trusted carriers including FedEx, UPS, and Amazon Shipping. The available shipping method for your order will be determined at checkout based on your location and product availability.

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also support secure digital payment options such as PayPal, Apple Pay and Google Pay. Available payment methods will be displayed at checkout.

Yes. All payments on SignatureFaucets.com are processed through secure, encrypted payment gateways that comply with industry security standards. We do not store or have access to your full payment details.

Your payment will be authorized and charged at the time you place your order. Orders will not be processed or shipped until payment has been successfully verified.

Payments may be declined for several reasons, including incorrect billing information, insufficient funds, or restrictions set by your bank or card issuer. If your payment is declined, we recommend verifying your details or contacting your bank for assistance before attempting the purchase again.

Yes. After your order is placed successfully, you will receive an order confirmation email that includes your payment summary. If you do not receive this email, please check your spam folder and confirm the email address used at checkout.