We offer hassle-free returns within 90 days of delivery. Read our full returns policy.

Sign in to your account with the email you used for your order. We send you a one-time code, so there is no password to remember. Open the order and select Return items, choose the item and the reason, and submit. We review every request within one business day, and as soon as it is approved you get an email with your prepaid return label. Please ship your return within 10 days of receiving the label. Prefer pictures? See How to return an item, a step-by-step guide with every screen.

Once your return arrives at our warehouse, we inspect it within 5 business days. Your refund then goes to your original payment method within 10 business days of the inspection. Full details are in our returns policy.

The email with your return label includes the tracking number, so you can follow the package on the carrier's site. You can also see the status of your return any time in your account, under the order. We email you when the return arrives at our warehouse and again when your refund is issued.

Your order includes one prepaid return shipping label, and it must be used when sending the return back to us. Please ship your return within 10 days of receiving the label. If you need to return more than once against the same order, the shipping cost for the additional return is yours. Full details are in our returns policy.

Each order includes one prepaid return shipping label, provided after your return is approved. A 20% restocking fee is deducted from your refund, except when the item arrived damaged or defective, we sent the wrong item, the return is due to our error, or you are exchanging for a different item. If your item arrived damaged, defective or incorrect, please report it with our damaged item form.

Coverage depends on the part. Non-electronic components are covered for 5 years, including spray heads, cartridges, handles, pull-down hoses, washers, and supply lines. Finishes are covered for 2 years against peeling, blistering, and corrosion. Electronic components such as touch sensors and battery boxes are covered for 2 years. Batteries are not covered. All periods run from the date of original purchase. Full terms are in our warranty policy.

Yes. If a covered part fails within its warranty period, we send the replacement free of charge. Submit a claim with your order number, the model and finish, and a photo or video of the problem, and we will get the part out to you. The warranty covers the part itself, not plumber or labor costs. Need a part after your warranty ends? Contact us with your order number, the model and finish, and a photo of the part, and we'll let you know the price and ship it to you.

Use the Warranty Claim link at the top of this page. Include a description of the problem, a photo or video showing it, your order number, the product model and finish, and the date of purchase. Proof of purchase is required for every claim.

Improper installation, normal wear and tear, and damage from abrasive or solvent cleaners are not covered. Neither are outdoor installations, commercial or rental use, or damage from water conditions such as sediment or freezing. Labor and removal costs are not covered either, since the warranty provides replacement parts. Full terms are in our warranty policy.

No. The warranty covers the original purchaser and is not transferable. It applies to products bought from signaturefaucets.com or an authorized seller and installed in a home in the United States.

Batteries are a consumable and are not covered. The touch sensor and battery box themselves carry a 2-year warranty. If a battery does die, the handle keeps working like any normal faucet, so you still have full control of temperature and flow.

Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number. You can use that tracking number on our Track Your Order page or the carrier’s website to see the status of your delivery.

We start processing orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request if your order hasn't been shipped yet.

If there's any issue with your order—like a damaged item, a missing part, or if you received the wrong product—just reach out to our customer support within 7 days of delivery. We’ll be happy to resolve the issue as quickly as possible.

If you realize that the shipping address provided in your order is incorrect, please contact our customer support team as soon as possible. We can update the address if the order has not yet been shipped. Once an order has shipped, we are unable to make changes, and Signature Faucets is not responsible for packages delivered to an incorrect address provided at checkout.

If you don’t receive a confirmation email after placing your order, please first check your spam or junk folder. Next, verify that the email address entered during checkout was correct. If you still can’t locate the confirmation, contact our customer support team and we’ll be happy to confirm your order and resend the email if needed.

We currently ship to addresses within the United States. At this time, we do not offer international shipping. If international shipping becomes available in the future, updates will be posted on our website. Full details are in our shipping policy.

Once your payment is verified, orders are typically processed and shipped within 1–2 business days. Processing times may be extended during weekends, holidays, or peak sales periods. You will receive a shipping confirmation email once your order has been shipped. Full details are in our shipping policy.

Delivery typically takes 2–5 business days after your order ships, depending on your location, and most orders ship within 1–2 business days. Delivery can take longer during weekends, holidays or peak sales periods. Full details are in our shipping policy.

If the tracking information shows that your order was delivered but you did not receive it, please first check around your delivery location and confirm with neighbors or building management, as carriers may leave packages in secure or alternate locations. If you are still unable to locate your package, contact the shipping carrier directly for further details. You may also reach out to our customer support team for additional assistance.

If you ordered multiple items, they may ship separately depending on availability and packaging, so they can arrive at different times. If you think something is missing, contact us and we will track it down.

Free US based shipping on all orders over $99. For orders under $99, shipping is calculated and shown at checkout. Full details are in our shipping policy.

We ship with Amazon Shipping, FedEx or USPS, depending on your address and the items you ordered. Full details are in our shipping policy.

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also support secure digital payment options such as PayPal, Apple Pay and Google Pay. Available payment methods will be displayed at checkout.

Yes. All payments on SignatureFaucets.com are processed through secure, encrypted payment gateways that comply with industry security standards. We do not store or have access to your full payment details.

Your payment will be authorized and charged at the time you place your order. Orders will not be processed or shipped until payment has been successfully verified.

Payments may be declined for several reasons, including incorrect billing information, insufficient funds, or restrictions set by your bank or card issuer. If your payment is declined, we recommend verifying your details or contacting your bank for assistance before attempting the purchase again.

Yes. After your order is placed successfully, you will receive an order confirmation email that includes your payment summary. If you do not receive this email, please check your spam folder and confirm the email address used at checkout.