Article: How to Return an Item

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Brushed nickel Imperium kitchen faucet at a single sink under a bright window, a phone resting face down on the counter

Sep 26, 2026how-to

How to Return an Item

Every order at Signature Faucets can be returned within 90 days of delivery, as long as the item is unused and in its original packaging. Opening the box to look is fine; installing the faucet is not. This guide walks through the six screens it takes, with a picture of each one.

Before you start

Have these ready

The email address you used for the order (that is your sign-in, no password needed)
The item still in its original box with all parts
Your reason for the return, so we can help faster

Signature Faucets account sign-in screen on a phone with the email field — Step 1: the sign-in screen. Enter your order email.

Step 1: sign in with your order email

Type the email you used at checkout and tap the arrow. If you prefer, the Shop, Google or Facebook buttons work too, as long as they use the same email as the order.

The sign-in page is signaturefaucets.com/account. Bookmark it; it also shows your order history and tracking.

Enter code screen with six boxes for the one-time code — Step 2: the code from your inbox. Check spam if it takes more than a minute.

Step 2: enter the one-time code

We email you a six-digit code right away. Type it in and you are signed in. There is no password to create or remember, and the code only works once.

Order page in the customer account showing the Return items button — Step 3: the order page. Return items is the third button at the top.

Step 3: open the order and tap Return items

Your orders are listed under the Orders tab. Open the one you want to send back: at the top you see three buttons, Buy again, Track order and Return items. Tap Return items. If the button is missing, the order is either older than 90 days or still on its way to you.

Button missing for another reason? Just contact us and we will sort it out.

Return items screen with the item ticked, the reason set and the Review changes button — Step 4: item ticked, reason chosen, then Review changes.

Step 4: tick the item and pick a reason

Tick the item you are returning (or Select all), then pick a reason from the list. A short note is optional but helps, for example if a part is missing or the finish is not what you expected. The bottom line shows how many items you are returning. Tap Review changes.

Review changes sheet with the item and the Send request button — Step 5: the summary. Send request finishes it.

Step 5: check the summary and send

A summary slides up with the item you are returning and the email address we will write to. If it looks right, tap Send request. Tap Back if you want to change something.

Order page showing the Return requested status — Step 6: the order shows Return requested. The label email follows after approval.

Step 6: done, watch your inbox

The order now shows Return requested, and you get an email that we received it. We review every request within one business day. Once it is approved, the next email brings your prepaid return label with simple shipping steps: print it, pack the item with all its parts, and drop the box at the carrier shown on the label.

What happens after you ship

Diagram of the return flow in six steps: you request, we approve, label emailed, you ship, we inspect, refund issued, with the timing of each step — The whole return at a glance: your two steps in black, ours in gray.

From drop-off to refund

Track it in your accountThe tracking number is in the label email, and the return status shows under the order in your account.
We inspect the returnOur warehouse checks that the item is unused and complete. This can take up to 5 business days after arrival.
Your refund is issuedThe refund goes to your original payment method within 10 business days of the inspection. Banks can add a few days on their side.

Frequently Asked Questions

Can I return a faucet I already installed?

No. Returns are for unused items in their original packaging; once a faucet has been installed or connected to water it can't be resold. If an installed faucet has a problem, that's a warranty case: use the damaged item form or email us and we sort it out under the 5-year limited warranty.

What if I do not see the Return items button on my order?

The button shows only for delivered orders within 90 days of delivery. If your order is still in transit, wait for the delivery. If it's older than 90 days, or the button is missing for another reason, email us with your order number and we'll help by hand.

Do I have to print the return label myself?

Yes. The label arrives by email as soon as the return is approved. Print it, attach it to the box and drop it at the carrier named on the label. If you can't print at home, most carrier locations can print it from your phone.

Can I return two items from the same order?

Yes, tick both items in the same request and they go back together on the one prepaid label. Each order includes one prepaid label; a second, separate return from the same order is possible, but its shipping is on you.

Can I exchange for a different finish instead of a refund?

We don't do direct swaps. Start a return for the item you have and place a new order for the finish you want; the restocking fee is waived on exchanges, so you only pay the difference in price, if any.

How do I know my return arrived and my refund is on the way?

The tracking number in your label email shows the delivery to our warehouse. We inspect it, which can take up to 5 business days, then issue the refund to your original payment method within 10 business days. Your account shows the status under the order, and we email you at each step.

Good to know

The damaged item form takes a minute and skips the return flow entirely.

Each order includes one prepaid return label. A second return from the same order is possible, but the shipping for it is on you. And please wait for the approval email before shipping anything back: items sent without a request cannot be matched to your order. The full rules are in our return and refund policy.

Questions at any step? Email info@signaturefaucets.com, or use the contact page, and a real person replies within one business day.